About the role
A successful first screen is the beginning of a long customer relationship. You will guide customers through setup, pairing, content publishing and troubleshooting, and make sure recurring problems are visible to the product team.
What you will do
- Guide customers and partners through account setup, Android TV/player installation, screen pairing and first content publication.
- Diagnose playback, network, scheduling and content issues using clear reproduction steps and available device information.
- Manage support tickets with timely, accurate updates and escalation to engineering when needed.
- Create and improve setup checklists, troubleshooting articles and onboarding materials.
- Track common friction points and recommend product or process improvements.
What we are looking for
- At least 2 years in SaaS implementation, technical support, customer success or a similar customer-facing role.
- Comfort troubleshooting Android devices, web applications and basic network connectivity.
- Clear written and spoken communication, patient customer handling and accurate ticket documentation.
- Ability to explain technical steps to non-technical users and manage multiple active cases.
- Digital signage, AV installation or remote device management experience is helpful.
Why Signmitra
Work on customer-facing software used across real connected screens. Collaborate closely with product, sales and support in a small team where your work is visible.
Skills
Customer onboardingTechnical supportAndroid TVTroubleshootingTicket managementDocumentationCustomer communication